mLabs Chat was developed to streamline your routine, allowing you to switch between different networks to track conversations, comments, and mentions from your followers all in one place.
On the Chat Dashboard, you can monitor the total number of conversations, pending responses, active automations, the number of automated messages sent, and the distribution of interactions per social network:
Additionally, the Dashboard displays the latest automations and your contact sources:
This allows you and your team to maintain a more efficient response workflow. Customer service becomes faster and more organized, consequently improving the experience for those interacting with your brand.
mLabs Chat Features
Centralize messages, comments, and mentions in a single Inbox.
Respond to interactions across different social networks.
Track the complete history of every contact.
Organize conversations using categories and tags.
Create automations to optimize customer service.
Send WhatsApp campaigns to your contact base.
Operate with multiple users on the same account.
Available Connections
mLabs Chat provides channels for Instagram, Facebook, TikTok, and WhatsApp to manage interactions and is fully integrated with mLabs Social (the scheduling tool).
If you are already an mLabs Social user, your Instagram, Facebook, and TikTok accounts will be automatically integrated upon access. You will only need to connect WhatsApp within the Chat tool.
If you use mLabs Chat exclusively, all network connections will be managed directly through its Dashboard.
Need help?
If you have any questions about using mLabs Chat, please contact our Support Team directly through the platform.